You can choose to activate a timer among those proposed, 20 minutes, 40 minutes or 60 minutes. If the timer is activated and then exits the app, the timer stops and the progress of the current timer is lost. This means that if, while the timer is active, you decide to respond to any incoming (calls excluded) or outgoing (calls included) notification, the timer will stop.
I can also decide to spontaneously interrupt the break in progress by pressing the
At the end of the timer successfully, the end of the timer must be confirmed and the relative points called UP🎈 are accumulated correctly.
The UP🎈 that are accumulated can be spent on prizes in the relevant section: Products, books, experiences or donations to non-profit organizations.
IMPORTANT NOTE FOR iOS USERS: LOOKUP only works if you have the screen lock and unlock feature activated via passcode, Touch ID or Face ID.
In addition to the timer that can be activated from Home, you can find:
- Groups, which allow you to share the LOOKUP experience with those you know (your family, partner, friends, colleagues, snack buddies, etc.) and you all collaborate together to complete objectives;
- The Challenges are real challenges against other unrelated users in which the person who places in a certain position in the ranking wins.
- The shop, to obtain functions that allow you to speed up obtaining rewards or maintain consecutive days of use of the app, and therefore the profile image that evolves.
- The prizes, the web page dedicated to the catalog of prizes proposed by companies and brands friends of LOOKUP.
NB. A single timer activated in Home is valid simultaneously for all active objectives and Challenges.
The boost helps you get more UP🎈 for every minute of active timer and therefore be able to get rewards faster.
Boosts can be obtained in various ways:
- Remaining constant with the use of LOOKUP. If you complete at least one timer per day, your profile image evolves and, consequently, the accumulated UP🎈 also increases;
- By completing individual objectives, which are marked with the emoji 💪, with boosts from a minimum of X2 for 24 hours of duration, up to X10 for 24 hours.
- By completing group objectives, marked with emojis relating to the type of group. Here too, boost from a minimum X2 for 24 hours of duration, up to a X10 for 24 hours.
- By purchasing them through the shop, with higher leverage and durations than those I can obtain with other methods.
NB. The highest boost you get will be the one that is active and automatically eliminates minors.
The group is a feature that allows you to involve other people you know in LOOKUP, sharing their experience.
You can create different types of groups, based on the people you want to involve. Each type of group has different objectives to achieve and a minimum and maximum number of participants (see the numbers next to the group types: min/max).
All objectives are collaborative, which means that all participants compete with their timers chosen in Home and the UP🎈 accumulated to complete a common objective. Upon reaching the objective, all participants receive a boost as a reward, of different leverage based on the degree of difficulty of the objective.
Whoever creates a group becomes its admin.
An admin is the one who invites participants to the group, decides when to start the first objective and chooses new objectives when the previous ones are completed. You also have the ability to add new people to the group, oust them, or delete the group altogether.
When you get involved in a group with an objective already underway you are put on the waiting list. It means that you have to wait for the current objective to be completed by the "old" participants and you will start playing from the next objective.
You can participate in one type of group at a time. It means that if you already have an active "family" group, you will not be able to participate in another "family" group. This rule applies to all types of groups.
Challenges are challenges against users you don't know, with the aim of obtaining a position in the rankings to win a prize.
Since it would not be democratic to use the UP🎈 in the Challenges because each one can have different boosts and therefore find themselves at an advantage over the others, the minutes of completed active timer are used as the unit of measurement. The sum of all the minutes of active timer from the day the challenge is activated to its end allows you to climb positions in the rankings.
To participate in a challenge you must necessarily complete at least a 20 minute first timer by pressing "participate". From that moment on you are among the participants of the challenge. Then you can continue to use the Home timers.
You know you have successfully participated in the challenge when the Challenge section appears among the objectives on your home page: you know this because all the challenges are represented by the "🏆" emoji.
For each challenge there is a regulation that explains the game rules in detail, always take a look at it!
LOOKUP works from 06:00 to 23:59, therefore UP🎈 will not be accumulated in the remaining hours.
At the end of the day at 11.59pm LOOKUP forces the timer to stop.
During registration you are asked to enter your timezone. When you are in a distant place with a different time zone the system recognizes a difference and you will be asked to change the time slot set during recording.
First of all, it is not allowed to use two smartphones: both for an ethical reason and for a technical reason.
If you really can't help but be *smart*, control systems are activated that allow you to identify those who use two devices and, at the total discretion of Lookup Srl, decide to delete the user's profile and ban you for 1 year.
LOOKUP used on two smartphones with the same profile (for example one corporate and one private) provides that if one of the two devices has a timer running it is not possible to start other timers on the other: simultaneous use is not permitted.
LOOKUP works thanks to a data connection: uploading profile images, individual and group objectives, challenges, prizes. All this stops if there is no data traffic, nor even being able to start a new timer.
If there is a lack of data traffic during the active timer and at the end of this there is still no data traffic, don't worry, the UP🎈earned will be automatically added as soon as a data connection becomes available again. Please note: this will happen without any warning notification.
If the problem persists even with an active data connection, fill out the "Contact support" form, we will try to understand what went wrong.
If you are sure you have data traffic available, go to the profile, then "help and support" and finally "Problems with the timer". Check to see if the timers that didn't load are there.
If you find them in the list, press "Force Enter" (you must have data traffic!) and the missing timers and related UP🎈 will be uploaded immediately to your profile.
You can click in the "Awards" section where you will find lists of prizes divided into categories.
If you click on a specific reward you will find the value, useful information and instructions on how to redeem the reward.
When you choose a prize it is automatically loaded into your cart and once you confirm your order in the "My Orders" section you will find the prizes you have collected.
On the screen of each prize there are all the indications that help you understand what to do.
For products and books it is important that you have entered your address where you want the shipment to take place. You can enter the address in the “my profile” section from the rewards web page.
We rely on Amazon Prime Italia logistics, so the timing is dictated by their work.
We are very sorry but returns are not possible!
If the partner does not respond to the request to collect the prize within 7 days, write to us at info@welookup.it. We will try to understand what went wrong and fix it.
First of all, we are very sorry for the inconvenience. We would like to recover immediately, so do not hesitate to contact us at info@welookup.it so that we can understand how to help you, remaining available for any further needs.
In the drop-down menu at the top left you will find the "Contact support" function, fill out the form and we will try to resolve it as soon as possible.
In the drop-down menu on the top left you will find the "Become Partner" function, fill out the form and you will be contacted very soon.